Privacy Policy
Effective date: [LAUNCH DATE]
This Privacy Policy explains how Dependable Towing & Recovery, LLC (“Dependable,” “we,” “us”) collects, uses, and shares information when you visit NCSemiTowing.com, call the phone numbers on this site, or request service through our online request form.
Information We Collect
- Information you give us. When you call us or submit a service request, you may give us your name, phone number, email, vehicle and cargo details, location, and information about the incident.
- Phone call information. The phone numbers on this site are call-tracking numbers. When you call, we receive your phone number, the time and length of the call, and which page or ad led to the call. Calls may be recorded for dispatch records, quality, and training.
- Website usage information. When you visit this site, we and our service providers automatically collect information such as your device and browser type, pages viewed, how you arrived at the site, and your approximate location based on your IP address. This is collected using cookies and similar technologies.
Online Request Form
The Share My Location button takes you to an online form operated by Towbook, a third-party towing dispatch provider. Information you enter there is collected by Towbook and shared with us so we can respond to your request. Towbook’s handling of that information is also governed by its own privacy policy.
How We Use Information
- To answer calls, dispatch trucks, and perform towing and recovery services
- To prepare invoices and provide documentation to you, your carrier, or your insurance company
- To contact you about your service
- To understand how visitors use this site and which advertising brings us calls, so we can improve both
- To comply with legal obligations and law enforcement requests
Text Messages
If you become a customer, we may send you text messages about your service, including a request to review our work. Message and data rates may apply. You can opt out at any time by replying STOP. We do not sell or share your phone number for anyone else’s marketing.
Analytics and Advertising
We use Google Analytics to understand how visitors use this site, and Google Ads to show and measure our advertising. These services may use cookies to collect information about your visits. You can control ad personalization at https://adssettings.google.com and opt out of Google Analytics with the browser add-on at https://tools.google.com/dlpage/gaoptout. You can also block or delete cookies in your browser settings.
How We Share Information
We do not sell your personal information. We share information only:
- With service providers who help us operate, such as our call-tracking, website hosting, analytics, and dispatch providers
- With your carrier, insurance company, or motor club when it relates to service we performed for you
- With law enforcement or others when required by law or to protect safety
Data Security and Retention
We use reasonable safeguards to protect the information we collect. No website or phone system is completely secure, so we cannot guarantee absolute security. We keep information only as long as needed for the purposes described here, including business, insurance, and legal record-keeping.
Children’s Privacy
This site is not directed to children under 13, and we do not knowingly collect personal information from children.
Links to Other Websites
This site links to other websites, including our other Dependable sites and the Towbook request form. We are not responsible for the privacy practices of websites we do not operate.
Changes to This Policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
Contact Us
Questions about this policy? Contact Dependable Towing & Recovery, LLC, 2706 E. Ash St., Goldsboro, NC 27534. Email nic@dependabletowingnc.com.